FAQs
Welcome to Unnie4U! We sincerely appreciate your support and strive to provide you with the best shopping experience. Below, we have compiled a list of frequently asked questions to assist you. If you need further information, please do not hesitate to contact us at info@unnie4u.co.uk.
General Information
Q: What is Unnie4U?
A: Unnie4U is a premier online retailer specializing in a wide range of Korean skincare and beauty products. We carefully curate the latest trending items to offer our customers high-quality products at competitive prices.
Q: How can I create an account?
A: Click on the "Sign Up" button located at the top right corner of our website, enter the required details, and complete the registration. By becoming a member, you will gain access to exclusive benefits such as discounts and reward points.
Q: How do I place an order?
A:
1. Select your desired products and add them to your shopping cart.
2. Proceed to the cart page and review your order, then click "Checkout".
3. Enter your shipping address and payment details.
4. Confirm your order and click "Place Order" to complete the transaction.
Q: What payment methods do you accept?
A: We accept the following payment methods:
· Credit/Debit Cards (VISA, Mastercard, AMEX, Discover)
· PayPal
· Apple Pay
· Google Pay
Q: How can I confirm my order?
A: Upon successful order placement, a confirmation email will be sent to your registered email address.
Q: How can I check my order history?
A: You can view your order history by logging into your account and navigating to the "My Orders" section.
Shipping & Delivery
Q: How long does delivery take?
A:
· Korea-dispatched items: Estimated delivery time of 5–7 business days.
· UK-dispatched items: Estimated delivery time of 2–3 business days.
Q: Will my order be shipped in separate parcels?
A: If your order includes items dispatched from both Korea and the UK, they may be shipped separately and arrive at different times.
Q: What are the shipping fees?
· Orders over £50: Free shipping
· Orders under £50: £3.99 shipping fee applies
Q: How can I track my order?
A: Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this to monitor your delivery status.
Q: Do you offer international shipping?
A: Currently, we only ship within the UK. However, we are working towards expanding our international shipping services and will provide updates when available.
Returns & Refunds
Q: How can I return a product?
A:
1. Contact us at info@unnie4u.co.uk with details regarding your return request.
2. Upon approval, package the product in its original condition and return it to the designated address.
3. Customers are responsible for return shipping costs unless the product is faulty or incorrect.
Q: Can I return or exchange my order?
A: Returns and exchanges are accepted within 14 days of receipt. However, the following items are not eligible for returns:
· Opened or used products
· Products damaged due to customer mishandling
· Hygiene-sensitive items (e.g., sheet masks, lip products, etc.)
📩 To request a return or exchange, please contact info@unnie4u.co.uk.
Q: Who covers the return shipping costs?
A:
· Faulty or incorrect items: We cover the return shipping costs.
· Change of mind: Customers are responsible for return shipping fees.
Q: When will I receive my refund?
A: Once the returned item has been received and inspected, we will process your refund within 5–7 business days.
Products
Q: Where can I find product details?
A: Each product page provides comprehensive information, including ingredients, usage instructions, and benefits.
Q: How can I inquire about a product?
A: For further inquiries, please reach out to us at info@unnie4u.co.uk, and we will be happy to assist you.
Q: Do you offer samples?
A: Our sample service is currently under development.
Other Information
Q: Is my personal information secure?
A: Unnie4U is committed to protecting your personal information and strictly adheres to data protection regulations.
Q: What if my question is not listed in the FAQ?
A: If you require further assistance, feel free to contact us at info@unnie4u.co.uk.